Exchanges & Returns
Domestic Orders
We want you to LOVE your ballet shoes.
As long as you haven’t worn your Orza ballet shoes for anything other than trying them on, and you’re within 14 days of your order’s delivery date, take these simple steps and we’ll begin the exchange/return process for you.
1. Visit Orza Returns and enter the order number from your order confirmation email and your email address that you used to make the purchase.
2. Select the option to Exchange or Return, and answer a few questions. An Exchange or Store Credit request will be approved in 1-3 business days and your RMA will be emailed to you along with your pre-paid return shipping.
3. If you've requested a Return To Payment Method, our Orza Fit Specialist will contact you via email in 1-3 business to help determine if a different model, fit or size will meet your satisfaction. We do believe that with a little help from our Fit Specialist, you'll find an Orza ballet shoe that fits you like a glove and provides you with unparalleled comfort and support!
4. Package up your ORIGINAL CONDITION ORZAS including all tags and packaging, in the shoe box they came in, carefully place the box inside an appropriately sized exterior mailing box or bag, place the shipping label on, and give it to your carrier. Do not use the shoebox as the shipping container for you return!
Only original condition ORZA item(s) can be returned or exchanged! Items that are received for return and do not meet our policies will not be eligible for exchange or refund. If you’ve worn your Orza ballet shoes or gear for class, or around the house to do plies or pirouettes in, they’re not in original condition. They should not have scuffs or rosin or pet hair or any dirt on them.
Once the return has been processed online, be sure to use our provided Return Label. This will allow our system to process your exchange or refund quickly. You will know the exchange or refund was initiated when you receive an email confirmation from us.
We offer a 1-time Free Exchange. Any additional exchanges will need to be approved through our Return/Exchange Portal and a $10.00 shipping fee per new order will need to be paid upfront before we can process the new exchange.
If you do decide to Return only (not exchange) and would like the Return applied to the original payment method: A 15% restocking fee will be deducted from your refund, and original shipping charges are non-refundable.
**All purchases made during 50% off SALES EVENTS are FINAL SALE. There are no returns or exchanges. NO EXCEPTIONS. Thank you!
International orders are FINAL SALE and are not eligible for exchange, return, or store credit.
