Exchanges & Returns
Domestic Orders
We want you to LOVE your ballet shoes.
As long as you haven’t worn your Orza ballet shoes for anything other than trying them on, and you’re within 14 days of your order’s delivery date, take these simple steps, and we’ll begin the exchange/return process for you.
1. Visit Orza Returns and enter the order number from your order confirmation email and your email address that you used to make the purchase.
2. Select the option to Exchange or Return and answer a few questions. Exchange and Store Credit requests will be reviewed within 1–3 business days. Once approved, your Return Merchandise Authorization (RMA) and prepaid return shipping label will be emailed to you.
3. Package your ORIGINAL CONDITION ORZA items, including all tags and original packaging, in the shoebox they came in. Carefully place the shoebox inside an appropriately sized exterior shipping box or protective mailer. Attach the provided return label to the exterior packaging.
Please do not use the original ORZA shoebox as your shipping carton. A $5 fee will be charged if the original shoebox is used as the shipping container.
4. You have 30 days from the date you receive your return label to send your item(s) back to ORZA. If the items are not received within that timeframe, your exchange or refund will not be issued.
Only original-condition ORZA items can be returned or exchanged!
Items that have been worn for class, rehearsals, or use around the house are not eligible for return or exchange. Products must be free from scuffs, rosin, dirt, pet hair, and other signs of wear. We reserve the right to decline returns or exchanges that do not meet these requirements.
Once your return has been initiated online, please use the return label provided through our Returns Portal. You will receive an email confirmation when your exchange or refund has been initiated.
We offer a one-time FREE exchange. Any additional returns or exchanges for the same order must be initiated through our Return/Exchange Portal. A $10 shipping fee must be paid upfront before an additional return or exchange can be processed.
We are not responsible for packages lost in transit on their way back to our returns center. We recommend obtaining a receipt when dropping off your package with the carrier.
International orders are FINAL SALE and are not eligible for exchange, return, or store credit.
All pop-up purchases are FINAL SALE and are not eligible for returns or exchanges.
